American Water’s New Jersey Division operated an extensive network of water treatment facilities and pumping stations—but operations personnel needed access to real-time SCADA data without risking disruption to critical control environments. Field staff and management had no visibility into plant and pumping performance outside the control room, energy waste across major pumping loads went undetected, and EPA and state regulatory reporting demanded accurate, audit-ready records that manual processes struggled to deliver.

“FacilityConneX extended our operational visibility well beyond the control room—giving our entire organization secure, real-time access to plant and pumping data while keeping our critical SCADA infrastructure completely protected.”

Over more than 10 years, FacilityConneX has delivered the FCX SmartWater IoT Platform to American Water’s New Jersey operations—providing secure, cloud-based visualization of SCADA data without disrupting the operations center. Cloud dashboards give non-SCADA personnel organization-wide access to real-time plant performance, while advanced analytics surface energy optimization opportunities across pumping stations and treatment processes.

Automated alerts and historical trending support EPA and state regulatory compliance with defensible, audit-ready records—and real-time notifications enable operations teams to detect and respond to abnormal conditions immediately, protecting both infrastructure integrity and the communities American Water serves.