Our Story With
Onondaga County Department of Water Environment Protection
Company Overview
Onondaga County Department of Water Environment Protection (WEP) provides waste water treatment across Central New York. Managing distributed infrastructure including pumps, storage, and network assets requires dependable operations, timely response, and strong system visibility. WEP partnered with FacilityConneX to modernize access to operational information while maintaining the integrity of core control systems.
Customer Success / Quote
WEP’s previous operational model relied heavily on traditional SCADA interfaces to oversee a wide network of pumps, storage, and distribution assets—limiting how quickly teams could respond to alarms and slowing the flow of information between the field, operations, and leadership.
“FacilityConneX gave our teams the visibility we needed—without changing how we run our control systems. It’s the kind of modernization that just works.”
In contrast, FacilityConneX’s Smart Water platform has transformed remote operations across WEP’s service territory. The solution delivers secure, real-time visibility into distributed infrastructure through dashboards, intelligent notifications, and mobile access—all without disrupting existing SCADA environments.
With faster awareness of alarms, mobile-enabled monitoring, and stronger information flow between operations, field staff, and leadership, WEP now has the situational awareness and digital foundation to make smarter, faster decisions—driving service reliability while preparing for future analytics and optimization initiatives.
